IE Internet helpdesk - User contributions [en-gb]

How do I delete or remove an email address from a mailbox

2010-07-16T13:27:29Z

Phelim: moved How do I delete or remove an email address from a mailbox to Delete or remove an email address from a mailbox

#REDIRECT [[Delete or remove an email address from a mailbox]]

Delete or remove an email address from a mailbox

2010-07-16T13:27:29Z

Phelim: moved How do I delete or remove an email address from a mailbox to Delete or remove an email address from a mailbox

=How do I delete or remove an email address from a mailbox?=

On the MailWall dashboard:-

1.Select the mailbox associated with the email address for deletion

2.Select MailManager -> Remove

3.Select the address from the drop-down list

4.Click Delete

You have now removed the address.

[[Category:MailWall]]

How do I delete a User in MailWall

2010-07-16T13:27:09Z

Phelim: moved How do I delete a User in MailWall to Delete a User in MailWall

#REDIRECT [[Delete a User in MailWall]]

Delete a User in MailWall

2010-07-16T13:27:09Z

Phelim: moved How do I delete a User in MailWall to Delete a User in MailWall

=How do I delete a User in MailWall?=

Users can only be deleted once any email addresses associated with them have been removed first. Users must be deleted at a domain level while email addresses are removed at a user level

Prior to deleting a user, please review the following caveats regarding the procedure:

Users can not be undeleted. When a user is deleted all settings associated with the user are irrecoverably lost.

When a domain is configured to use hosted mailboxes, deleting a user will permanently delete any associated mailboxes and disable any existing access to inbound or outbound email collection and delivery methods.

When a domains is configured to use a closed SMTP feed, deleting a user may cause emails to be rejected for any associated email addresses. The solution to this problem is to move the email addresses to another account prior to deleting the user.

Deleting users may have undesirable and unpredictable effects on a domain with Active Directory synchronisation enabled. It is not recommended to delete users from such accounts but render them inactive by changing their permissions.

The master user (normally the username ending in 01) can not be deleted.

If any of these caveats is applicable to you, please consult with a MailWall professional prior to continuing with the delete procedure.

To delete a user follow these steps:

1.Select the username to be deleted

2.Choose Remove from the Mail Manager section

3.Select an email address to remove and click Delete

4.Repeat step 3 for any remaining email addresses

5.Select the domain name level view

6.Select Remove

7.Select the user to be deleted

8.Click Delete

You have now successfully deleted the user.

[[Category:MailWall]]

Category:MailWall

2010-07-16T13:25:03Z

Phelim:

* [[How_To_Deploy_MailWall|How is MailWall deployed?]]
** [[Log_into_MailWall_dashboard|How do I log into the MailWall dashboard?]]
** [[MailWall_Operational_Requirements|What are the System and Operational Requirements for MailWall?]]
** [[Navigate_MailWall_Dashboard|How do I navigate the MailWall dashboard?]]
** [[Services_does_IE_Internet_offer|What additional Services do IE Internet offer?]]
* [[Partner_Domain_Summary|What is the Partner Domain Summary?]]
* [[Account_Summary|What is the Account Summary?]]
*[[MailWall_Users|What are MailWall Users?]]
** [[Understanding_Permissions_in_MailWall|Understanding Permissions in MailWall?]]
** [[How_do_I_create_a_User|How do I create a MailWall User?]]
** [[Assign_permissions_in_MailWall|How do I assign permissions in MailWall?]]
** [[How_do_I_change_a_Uses_password|How do I change a User's password?]]
** [[How_do_I_delete_a_User_in_MailWall|How do I delete a User in MailWall?]]
* [[What_are_POP3_and_IMAP4|What are MailWall Hosted Mailbox (POP3 and IMAP4) Functions?]]
** [[How_do_I_enable_Hosted_Mailboxes|How do I enable Hosted Mailboxes?]]
** [[How_do_I_enable_a_Multi-Drop_Mailbox|How do I enable a Multi-Drop Mailbox?]]
** [[How_do_I_create_a_new_mailbox|How do I create a new mailbox?]]
* [[How_do_I_flushing_or_emptying_the_inbox|How do I flushing or empty the inbox?]]
* [[How_do_I_setup_an_Out-of-Office_replies|How do I setup an Out-of-Office replies?]]
** [[How_do_I_deactivate_an_Out-of-Office_replies|How do I deactivate an Out-of-Office replies?]]
* [[How_do_I_create_an_email_addresses|How do I create an email addresses?]]
** [[How_do_I_delete_or_remove_an_email_address_from_a_mailbox|How do I delete or remove an email address from a mailbox?]]
** [[How_do_I_move_an_email_address_from_one_mailbox_to_another|How do I move an email address from one mailbox to another?]]
** [[How_do_I_forward_an_email_address_to_an_address_at_another_domain|How do I forward an email address to an address at another domain?]]
** [[Forwarding_an_email_address_to_multiple_locations|How do I forwarding an email address to multiple locations?]]
** [[Remove_a_forwarded_email_address|How do I remove a forwarded email address?]]
* [[Virus_Filtering|What is Virus Filtering?]]
** [[Email_Security_Policy|What is Email Security Policy?]]
*** [[Email_Security_Policy_Notifications|What are Email Security Policy Notifications??]]
** [[Applying_Email_Security_Policies|How can I applying Email Security Policies?]]
** [[Iignore_a_policy_for_an_email_address_or_domain_name|How do I ignore a policy for an email address or domain name?]]
** [[Change_a_policy's_default_rule|How do I change a policy's default rule?]]
** [[Common_reasons_for_false_positives|What are the common reasons for false positives?]]
* [[Spam_Filtering|What is Spam Filtering?]]
** [[Customise_Spam_Filtering|How do I customise Spam Filtering?]]
** [[Importing_an_Address_Book_into_a_Whitelist|How do I importing an Address Book into a Whitelist?]]
** [[Manage_Spam_Quarantines|How do I manage Spam Quarantines?]]
** [[Spam_Quarantine_Email_Reports|What are Spam Quarantine Email Reports?]]
*** [[Frequency_of_Spam_Quarantine_Email_Reports|How do I change the frequency of Spam Quarantine Email Reports?]]
*** [[Configure_Spam_Quarantine_Email_Reports_with_SMTP_Feeds|How to configure Spam Quarantine Email Reports with SMTP Feeds?]]
** [[Whitelists_and_Blacklists|What are MailWall Whitelists and Blacklists?]]
** [[Auto_Whitelisting|What is MailWall Auto Whitelisting?]]

Auto Whitelisting

2010-07-16T13:24:00Z

Phelim: Created page with '=What is MailWall Auto Whitelisting?= Auto Whitelist automatically adds the recipients of all outgoing emails to your domain whitelist - making them exempt from incoming spam fi…'

=What is MailWall Auto Whitelisting?=

Auto Whitelist automatically adds the recipients of all outgoing emails to your domain whitelist - making them exempt from incoming spam filter checks.

Mailwall is either “Auto Whitelist”enabled or Disabled.

In the drop down menu provided choose the required settings and click “Change”.

[[Category:MailWall]]

Category:MailWall

2010-07-16T10:18:12Z

Phelim:

Whitelists and Blacklists

2010-07-16T10:17:30Z

Phelim:

=What are MailWall Whitelists and Blacklists?=

'''Whitelists'''

Determines what email addresses and / or domain names Mailwall does once does not scan for spam content.

In effect an email address and /or domain name that is included in the “Whitelist” will never be treated incorrectly or otherwise as Spam.

To add an email address or domain insert the email address or domain name in the space provided and click on “Add domain/email”

To remove an email address or domain domain name highlight the entry in the “Whitelist” and Click on “Remove Selected”.

After selecting the required setting then click on “Save Spam Settings”

'''Blacklists'''

Determines what email addresses and / or domain names Mailwall automatically store in the Domain's or User's “Spam Quarantine”.

In effect an email address and /or domain name that is included in the “Blacklist” will never be delivered as valid or non-Spam email.

To add an email address or domain insert the email address or domain name in the space provided and click on “Add domain/email”

To remove an email address or domain domain name highlight the entry in the “Blacklist” and Click on “Remove Selected”.

After selecting the required setting then click on “Save Spam Settings”

[[Category:MailWall]]

Whitelists and Blacklists

2010-07-16T10:17:04Z

Phelim:

Whitelists and Blacklists

2010-07-16T10:16:43Z

Phelim:

=What are MailWall Whitelists and Blacklists?=

'''Whitelists'''
Determines what email addresses and / or domain names Mailwall does once does not scan for spam content. In effect an email address and /or domain name that is included in the “Whitelist” will never be treated incorrectly or otherwise as Spam.

To add an email address or domain insert the email address or domain name in the space provided and click on “Add domain/email”

To remove an email address or domain domain name highlight the entry in the “Whitelist” and Click on “Remove Selected”.

After selecting the required setting then click on “Save Spam Settings”

'''Blacklists'''
Determines what email addresses and / or domain names Mailwall automatically store in the Domain's or User's “Spam Quarantine”.

In effect an email address and /or domain name that is included in the “Blacklist” will never be delivered as valid or non-Spam email.

To add an email address or domain insert the email address or domain name in the space provided and click on “Add domain/email”

To remove an email address or domain domain name highlight the entry in the “Blacklist” and Click on “Remove Selected”.

After selecting the required setting then click on “Save Spam Settings”

Whitelists and Blacklists

2010-07-16T10:16:17Z

Phelim:

=What are MailWall Whitelists and Blacklists?=

'Whitelists'
Determines what email addresses and / or domain names Mailwall does once does not scan for spam content. In effect an email address and /or domain name that is included in the “Whitelist” will never be treated incorrectly or otherwise as Spam.

To add an email address or domain insert the email address or domain name in the space provided and click on “Add domain/email”

To remove an email address or domain domain name highlight the entry in the “Whitelist” and Click on “Remove Selected”.

After selecting the required setting then click on “Save Spam Settings”

'Blacklists'
Determines what email addresses and / or domain names Mailwall automatically store in the Domain's or User's “Spam Quarantine”.

In effect an email address and /or domain name that is included in the “Blacklist” will never be delivered as valid or non-Spam email.

To add an email address or domain insert the email address or domain name in the space provided and click on “Add domain/email”

To remove an email address or domain domain name highlight the entry in the “Blacklist” and Click on “Remove Selected”.

After selecting the required setting then click on “Save Spam Settings”

Whitelists and Blacklists

2010-07-16T10:15:54Z

Phelim: Created page with '=What are MailWall Whitelists and Blacklists?= ''Whitelists'' Determines what email addresses and / or domain names Mailwall does once does not scan for spam content. In effect …'

=What are MailWall Whitelists and Blacklists?=

''Whitelists''
Determines what email addresses and / or domain names Mailwall does once does not scan for spam content. In effect an email address and /or domain name that is included in the “Whitelist” will never be treated incorrectly or otherwise as Spam.

To add an email address or domain insert the email address or domain name in the space provided and click on “Add domain/email”

To remove an email address or domain domain name highlight the entry in the “Whitelist” and Click on “Remove Selected”.

After selecting the required setting then click on “Save Spam Settings”

Blacklists
Determines what email addresses and / or domain names Mailwall automatically store in the Domain's or User's “Spam Quarantine”.

In effect an email address and /or domain name that is included in the “Blacklist” will never be delivered as valid or non-Spam email.

To add an email address or domain insert the email address or domain name in the space provided and click on “Add domain/email”

To remove an email address or domain domain name highlight the entry in the “Blacklist” and Click on “Remove Selected”.

After selecting the required setting then click on “Save Spam Settings”

Category:MailWall

2010-07-16T10:14:19Z

Phelim:

Configure Spam Quarantine Email Reports with SMTP Feeds

2010-07-16T10:12:18Z

Phelim: Created page with '=How to configure Spam Quarantine Email Reports with SMTP Feeds?= If MailWall has been configured to deliver email via SMTP feed to a local email server then you will need to c…'

=How to configure Spam Quarantine Email Reports with SMTP Feeds?=

If MailWall has been configured to deliver email via SMTP feed to a local email server then you will need to configure the MailWall users on the local server also.

For example, if you have a user called mailwallcom03 on the domain mailwall.com who requires an email report, you will need to have you local server accept the email address mailwallcom03@mailwall.com

This procedure is necessary because MailWall delivers Spam Quarantine emails to users as opposed to specific email addresses.

[[Category:MailWall]]

Category:MailWall

2010-07-16T10:11:06Z

Phelim:

Frequency of Spam Quarantine Email Reports

2010-07-16T10:09:52Z

Phelim: Created page with '=How do I change the frequency of Spam Quarantine Email Reports?= The frequency of Spam Quarantine email reports is controlled via the Reporting -> Spam Reporting section of the…'

=How do I change the frequency of Spam Quarantine Email Reports?=

The frequency of Spam Quarantine email reports is controlled via the Reporting -> Spam Reporting section of the MailWall dashboard.

For this feature to be functional the domain's or user's How to deal with Spam setting has to be set to “Move to Spam quarantine”.

The options are as follows:

* Select frequency of sending Spam reports

Determines the frequency of Spam quarantine email reports that are sent to the the user.

The options are:

Never (This is the default)

Weekly, Monday 9:00

Weekly, Friday 9:00

Daily, 9:00

Twice daily, 9:00 and 13:00

* Select maximum number of messages in the Spam report

Determines the maximum number of Spam messages in the Spam quarantine email report.

The options are:

Unlimited

First 100 (default)

First 1000

After selecting the required setting then click on “Save”

[[Category:MailWall]]

How do I deactivate an Out-of-Office replies

2010-07-16T10:07:20Z

Phelim: moved How do I deactivate an Out-of-Office replies to Deactivate an Out-of-Office replies

#REDIRECT [[Deactivate an Out-of-Office replies]]

Deactivate an Out-of-Office replies

2010-07-16T10:07:20Z

Phelim: moved How do I deactivate an Out-of-Office replies to Deactivate an Out-of-Office replies

=How do I deactivate an Out-of-Office replies?=

To disable an Out-of-Office, follow these steps:

On the MailWall dashboard:-

1.Select the user for which the reply is for
2.Select MailManager -> Out of Office
3.Set 'Send Out Of Office Replies' to "No"
4.Click Change

You have now deactivated the out-of-office reply.

[[Category:MailWall]]

Services does IE Internet offer

2010-07-16T10:06:13Z

Phelim: moved Services does IE Internet offer to IE Internet's Range of Services

#REDIRECT [[IE Internet's Range of Services]]

IE Internet's Range of Services

2010-07-16T10:06:13Z

Phelim: moved Services does IE Internet offer to IE Internet's Range of Services

=What additional Services do IE Internet offer?=

IE Internet offers the following additional services with MailWall orders. MailWall products ordered from sources other than IE Internet may not include these features.

* Domain Name Service (DNS)
Complementary use of IE Internet's global managed DNS network. Contact your account manager for further information on DNS and on this complementary service.

* Domain Registration
IE Internet is an accredited domain registrar / authorised agent for all popular Internet domains. New domain names can be registered and existing domains can be transferred to IE Internet.

* Website Hosting
Complementary website hosting services on IE Internet's shared web hosting platform.

[[Category:MailWall]]

Category:MailWall

2010-07-16T10:05:36Z

Phelim:

Spam Quarantine Email Reports

2010-07-16T10:04:17Z

Phelim:

=What are Spam Quarantine Email Reports?=

The Spam Quarantine Email Report is a HTML-formatted email containing a comprehensive list of all the messages that have been quarantined as Spam since the previous Spam Quarantine Email Report was sent.

In addition to being a reminder, it also allows users to quickly scan the list to prevent falsely quarantined messages from going undetected. The Spam Quarantine Email Report eliminates the need to log in and review messages in the Spam Quarantine Archive.

The Spam Quarantine Email Report message contains the following information:

* Time

The time and date received

* From

The sender's email address

* To

The intended recipient's email address

* Subject

The contents of the email's subject line

* Action

Option to release falsely or incorrectly quarantined email.

Click on the Release button to have that message delivered to your inbox. It will take up to 15 minutes for the email to be delivered after you release it.

* Message ID
A unique reference for each email processed by MailWall for support and diagnostic purposes.

If there is no Spam email quarantined, a Spam Quarantine Email Report is sent with a default message of “There are no new emails in your Spam quarantine since the last report.”.
[[Category:MailWall]]

Spam Quarantine Email Reports

2010-07-16T10:02:38Z

Phelim:

What are Spam Quarantine Email Reports?

The Spam Quarantine Email Report is a HTML-formatted email containing a comprehensive list of all the messages that have been quarantined as Spam since the previous Spam Quarantine Email Report was sent.

In addition to being a reminder, it also allows users to quickly scan the list to prevent falsely quarantined messages from going undetected. The Spam Quarantine Email Report eliminates the need to log in and review messages in the Spam Quarantine Archive.

The Spam Quarantine Email Report message contains the following information:

* Time

The time and date received

* From

The sender's email address

* To

The intended recipient's email address

* Subject

The contents of the email's subject line

* Action

Option to release falsely or incorrectly quarantined email.

Click on the Release button to have that message delivered to your inbox. It will take up to 15 minutes for the email to be delivered after you release it.

* Message ID
A unique reference for each email processed by MailWall for support and diagnostic purposes.

If there is no Spam email quarantined, a Spam Quarantine Email Report is sent with a default message of “There are no new emails in your Spam quarantine since the last report.”.
[[Category:MailWall]]

Spam Quarantine Email Reports

2010-07-16T10:01:10Z

Phelim: Created page with 'What are Spam Quarantine Email Reports? The Spam Quarantine Email Report is a HTML-formatted email containing a comprehensive list of all the messages that have been quarantined…'

What are Spam Quarantine Email Reports?

The Spam Quarantine Email Report is a HTML-formatted email containing a comprehensive list of all the messages that have been quarantined as Spam since the previous Spam Quarantine Email Report was sent.

In addition to being a reminder, it also allows users to quickly scan the list to prevent falsely quarantined messages from going undetected. The Spam Quarantine Email Report eliminates the need to log in and review messages in the Spam Quarantine Archive.

The Spam Quarantine Email Report message contains the following information:

Time The time and date received

From The sender's email address

To The intended recipient's email address

Subject The contents of the email's subject line

Action Option to release falsely or incorrectly quarantined email.

Click on the Release button to have that message delivered to your inbox. It will take up to 15 minutes for the email to be delivered after you release it.

Message ID A unique reference for each email processed by MailWall for support and diagnostic purposes.

If there is no Spam email quarantined, a Spam Quarantine Email Report is sent with a default message of “There are no new emails in your Spam quarantine since the last report.”.
[[Category:MailWall]]

How do I create an email addresses

2010-07-16T09:54:39Z

Phelim: moved How do I create an email addresses to Create an email addresses

#REDIRECT [[Create an email addresses]]

Create an email addresses

2010-07-16T09:54:39Z

Phelim: moved How do I create an email addresses to Create an email addresses

=How do I create an email addresses?=

MailWall provides robust features to manage email addresses for a domain name.

Attaching a new email address to an existing mailbox

On the MailWall dashboard:-

1.Select the mailbox which is to gain an email address

2.Select MailManager -> Add

3.Enter the new email address

4.Click Add

You have now attached a new email address to the mailbox and that mailbox will now receive email for that address.

[[Category:MailWall]]

How To Deploy MailWall

2010-07-16T09:51:35Z

Phelim: moved How To Deploy MailWall to Deploy MailWall

#REDIRECT [[Deploy MailWall]]

Deploy MailWall

2010-07-16T09:51:35Z

Phelim: moved How To Deploy MailWall to Deploy MailWall

= How is MailWall deployed? =

Once your order is provisioned the new domain name will appear on your MailWall dashboard ready for configuring.

You will also be issued with a username and password specific to the new domain name. This password can be changed via the dashboard by a user with reseller permissions.

If email services are currently being provided by another provider, you can pre-configure MailWall prior to making the domain name live on the MailWall system.

[[Category:MailWall]]

How do I change a Uses password

2010-07-16T09:51:16Z

Phelim: moved How do I change a Uses password to Change a Uses password

#REDIRECT [[Change a Uses password]]

Change a Uses password

2010-07-16T09:51:16Z

Phelim: moved How do I change a Uses password to Change a Uses password

=How do I change a User's password?=

MailWall allows for the password of a User to be changed.

New passwords are selected from a pre-computed list of securely generated pronounceable passwords comprising of mixed case alphanumeric values. It is not possible to assign a free form (user entered) password from within the MailWall dashboard.

Prior to changing a user's password, please review the following caveats regarding the procedure:

If hosted mailboxes (POP3 mailboxes) is enabled for the domain, then the user's POP3/IMAP4/SMTP and Webmail password will also be changed to the new value.

The password for the master user of a domain name (normally the username ending in 01) can only be changed by a user with Reseller Admin permissions

If any of these caveats is applicable to you, please consult with a MailWall professional prior to continuing with the password change procedure.

To change the password for a user follow these steps:

1.Select the username to have the password changed

2.Choose Password from the Mail Manager section

3.Select a new password from the list then click Change

The new password will take effect within 5 minutes.

[[Category:MailWall]]

How do I create a User

2010-07-16T09:50:44Z

Phelim: moved How do I create a User to Create a User

#REDIRECT [[Create a User]]

Create a User

2010-07-16T09:50:44Z

Phelim: moved How do I create a User to Create a User

=How do I create a MailWall User?=

Users must be created at a domain level.

Prior to creating a user, please review the following caveats regarding the procedure:

Creating users may have undesirable and unpredictable effects on a domain with Active Directory synchronisation enabled. It is not recommended to manually create users from such accounts but create them within your directory structure first then assign them any appropriate permissions once they appear on MailWall after the synchronisation.

If any of these caveats is applicable to you, please consult with a MailWall professional prior to continuing with the create procedure.

To create a user, please follow these steps:

1. Select the domain name for which the user is to be created

2.Choose Add User from the Mail Manager section

3.Choose a password from the drop down list

4.Choose an email address to associate with the user (Note)

5.Click Add

Note. All users require a default email address regardless of how the account delivery options are configured.

The new user name and password will be displayed on the screen.

[[Category:MailWall]]

How do I create a new mailbox

2010-07-16T09:50:25Z

Phelim: moved How do I create a new mailbox to Create a new mailbox

#REDIRECT [[Create a new mailbox]]

Create a new mailbox

2010-07-16T09:50:25Z

Phelim: moved How do I create a new mailbox to Create a new mailbox

=How do I create a new mailbox?=

When a user is created within MailWall, they automatically have a mailbox associated with them, even if it is not being used.

Please refer to the category "What are MailWall Users?" for information in creating, deleting and assigning passwords to MailWall users.

The mailbox name and mailbox password are identical to that of the user.

[[Category:MailWall]]

Category:MailWall

2010-07-16T09:50:09Z

Phelim:

Iignore a policy for an email address or domain name

2010-07-16T09:22:17Z

Phelim: moved Iignore a policy for an email address or domain name to Ignore a policy for an email address or domain name

#REDIRECT [[Ignore a policy for an email address or domain name]]

Ignore a policy for an email address or domain name

2010-07-16T09:22:17Z

Phelim: moved Iignore a policy for an email address or domain name to Ignore a policy for an email address or domain name

= How do I ignore a policy for an email address or domain name?=

When a default policy rule is set to Enforce, you can exclude a particular sending email address or sending email domain from a policy by adding a new Ignore policy rule.

This can be done by carrying out the following steps:

1.Go to the policy in the Email Section Policy section

2.Enter the sender email address or domain name in the From Field

3.Select the destination email address or domain name from the To drop down

4.Select IGNORE from the Action drop down

5.Click Apply

[[Category:MailWall]]

Manage Spam Quarantines

2010-07-16T09:21:33Z

Phelim:

=How do I manage Spam Quarantines?=

Every user configured on MailWall can have a personalised Spam quarantine which contains the Spam which has been quarantined for the specific email addresses attached to that user.

For this feature to be functional the domain's or user's How to deal with Spam setting has to be set to “Move to Spam quarantine”.

The Spam Quarantine for a user is accessed by:-

1. selecting the user from the top navigation bar
2. then selecting Archive -> Spam Quarantine from the MailWall dashboard.

The Spam Quarantine represents emails using the following fields:

* Time
The time and date received

* From
The sender's email address

* To
The intended recipient's email address

* Subject
The contents of the email's subject line

* Action
Release or delete the message from the quarantine

* Message ID
A unique reference for each email processed by MailWall for support and diagnostic purposes.

* Release
To release an email from the quarantine, click the release icon next to the message.

<u>Emails are kept in the quarantine for a period of 14 days after which they are deleted automatically</u>

[[Category:MailWall]]

Manage Spam Quarantines

2010-07-16T09:20:53Z

Phelim:

Manage Spam Quarantines

2010-07-16T09:20:33Z

Phelim:

Manage Spam Quarantines

2010-07-15T15:27:08Z

Phelim: /* Emails are kept in the quarantine for a period of 14 days after which they are deleted automatically. */

=How do I manage Spam Quarantines?=

Every user configured on MailWall can have a personalised Spam quarantine which contains the Spam which has been quarantined for the specific email addresses attached to that user.

For this feature to be functional the domain's or user's How to deal with Spam setting has to be set to “Move to Spam quarantine”.

The Spam Quarantine for a user is accessed by:-

1. selecting the user from the top navigation bar
2. then selecting Archive -> Spam Quarantine from the MailWall dashboard.

The Spam Quarantine represents emails using the following fields:

* Time
The time and date received

* From
The sender's email address

* To
The intended recipient's email address

* Subject
The contents of the email's subject line

* Action
Release or delete the message from the quarantine

* Message ID
A unique reference for each email processed by MailWall for support and diagnostic purposes.

* Release
To release an email from the quarantine, click the release icon next to the message.

=== Emails are kept in the quarantine for a period of 14 days after which they are deleted automatically.===

[[Category:MailWall]]

Manage Spam Quarantines

2010-07-15T15:26:55Z

Phelim:

=How do I manage Spam Quarantines?=

Every user configured on MailWall can have a personalised Spam quarantine which contains the Spam which has been quarantined for the specific email addresses attached to that user.

For this feature to be functional the domain's or user's How to deal with Spam setting has to be set to “Move to Spam quarantine”.

The Spam Quarantine for a user is accessed by:-

1. selecting the user from the top navigation bar
2. then selecting Archive -> Spam Quarantine from the MailWall dashboard.

The Spam Quarantine represents emails using the following fields:

* Time
The time and date received

* From
The sender's email address

* To
The intended recipient's email address

* Subject
The contents of the email's subject line

* Action
Release or delete the message from the quarantine

* Message ID
A unique reference for each email processed by MailWall for support and diagnostic purposes.

* Release
To release an email from the quarantine, click the release icon next to the message.

== Emails are kept in the quarantine for a period of 14 days after which they are deleted automatically.==

[[Category:MailWall]]

Manage Spam Quarantines

2010-07-15T15:26:35Z

Phelim:

=How do I manage Spam Quarantines?=

Every user configured on MailWall can have a personalised Spam quarantine which contains the Spam which has been quarantined for the specific email addresses attached to that user.

For this feature to be functional the domain's or user's How to deal with Spam setting has to be set to “Move to Spam quarantine”.

The Spam Quarantine for a user is accessed by:-

1. selecting the user from the top navigation bar
2. then selecting Archive -> Spam Quarantine from the MailWall dashboard.

The Spam Quarantine represents emails using the following fields:

* Time
The time and date received

* From
The sender's email address

* To
** The intended recipient's email address

* Subject
The contents of the email's subject line

* Action
Release or delete the message from the quarantine

* Message ID
A unique reference for each email processed by MailWall for support and diagnostic purposes.

* Release
To release an email from the quarantine, click the release icon next to the message.

== Emails are kept in the quarantine for a period of 14 days after which they are deleted automatically.==

[[Category:MailWall]]

Manage Spam Quarantines

2010-07-15T15:24:46Z

Phelim: Created page with '=How do I manage Spam Quarantines?= Every user configured on MailWall can have a personalised Spam quarantine which contains the Spam which has been quarantined for the specific…'

=How do I manage Spam Quarantines?=

Every user configured on MailWall can have a personalised Spam quarantine which contains the Spam which has been quarantined for the specific email addresses attached to that user.

For this feature to be functional the domain's or user's How to deal with Spam setting has to be set to “Move to Spam quarantine”.

The Spam Quarantine for a user is accessed by:-

1. selecting the user from the top navigation bar
2. then selecting Archive -> Spam Quarantine from the MailWall dashboard.

The Spam Quarantine represents emails using the following fields:

Time The time and date received

From The sender's email address

To The intended recipient's email address

Subject The contents of the email's subject line

Action Release or delete the message from the quarantine

Message ID A unique reference for each email processed by MailWall for support and diagnostic purposes.

To release an email from the quarantine, click the release icon next to the message.

Emails are kept in the quarantine for a period of 14 days after which they are deleted automatically.

[[Category:MailWall]]

Importing an Address Book into a Whitelist

2010-07-15T15:17:40Z

Phelim:

=How do I import an Address Book into a Whitelist?=

Email mail addresses that are regularly used in correspondence should be added to the domain or users whitelist.

Instead of having to manually add these addresses one by one to a whitelist, MailWall can import an existing address book from a desktop email client directly into a whitelist.

This option is accessed by going to Spam Settings -> Import Address Book on the MailWall dashboard.

Importing an address book

1.To add a CSV (Comma Separated Value ) File click on “Browse” and select the file to upload.

2.Click on “Upload File” to complete the upload.

For more information on CSV files go to http://en.wikipedia.org/wiki/Comma-separated_values

Below is a list of popular email clients with a link to help on how to generate an email address book CSV File:

Mozilla Thunderbird
http://www.mozilla.org/support/thunderbird/

Microsoft Outlook 2003
http://support.microsoft.com/ph/2520

Microsoft Outlook 2007
http://support.microsoft.com/ph/11335/

Microsoft Entourage
http://www.microsoft.com/mac/help.mspx

[[Category:MailWall]]

Category:MailWall

2010-07-15T15:17:21Z

Phelim:

Importing an Address Book into a Whitelist

2010-07-15T15:16:33Z

Phelim:

=How do I importing an Address Book into a Whitelist?=

Email mail addresses that are regularly used in correspondence should be added to the domain or users whitelist.

Instead of having to manually add these addresses one by one to a whitelist, MailWall can import an existing address book from a desktop email client directly into a whitelist.

This option is accessed by going to Spam Settings -> Import Address Book on the MailWall dashboard.

Importing an address book

1.To add a CSV (Comma Separated Value ) File click on “Browse” and select the file to upload.

2.Click on “Upload File” to complete the upload.

For more information on CSV files go to http://en.wikipedia.org/wiki/Comma-separated_values

Below is a list of popular email clients with a link to help on how to generate an email address book CSV File:

Mozilla Thunderbird
http://www.mozilla.org/support/thunderbird/

Microsoft Outlook 2003
http://support.microsoft.com/ph/2520

Microsoft Outlook 2007
http://support.microsoft.com/ph/11335/

Microsoft Entourage
http://www.microsoft.com/mac/help.mspx

[[Category:MailWall]]

Importing an Address Book into a Whitelist

2010-07-15T15:16:12Z

Phelim: Created page with '=How do I importing an Address Book into a Whitelist?= Email mail addresses that are regularly used in correspondence should be added to the domain or users whitelist. Instead …'

=How do I importing an Address Book into a Whitelist?=

Email mail addresses that are regularly used in correspondence should be added to the domain or users whitelist. Instead of having to manually add these addresses one by one to a whitelist, MailWall can import an existing address book from a desktop email client directly into a whitelist.

This option is accessed by going to Spam Settings -> Import Address Book on the MailWall dashboard.

Importing an address book
1.To add a CSV (Comma Separated Value ) File click on “Browse” and select the file to upload.

2.Click on “Upload File” to complete the upload.

For more information on CSV files go to http://en.wikipedia.org/wiki/Comma-separated_values

Below is a list of popular email clients with a link to help on how to generate an email address book CSV File:

Mozilla Thunderbird
http://www.mozilla.org/support/thunderbird/

Microsoft Outlook 2003
http://support.microsoft.com/ph/2520

Microsoft Outlook 2007
http://support.microsoft.com/ph/11335/

Microsoft Entourage
http://www.microsoft.com/mac/help.mspx

[[Category:MailWall]]

Category:MailWall

2010-07-15T15:14:42Z

Phelim:

Customise Spam Filtering

2010-07-15T15:13:47Z

Phelim: Created page with '=How do I customise Spam Filtering?= Spam settings can be customised on a global (domain wide) or per user basis. For global settings, click the domain name in the top navigatio…'

=How do I customise Spam Filtering?=

Spam settings can be customised on a global (domain wide) or per user basis. For global settings, click the domain name in the top navigation bar first and for per-user settings select the user from the drop-down in the top navigation bar.

* Customising Filtering
Spam filtering is customised via the Spam Settings -> Filter, Black and Whitelists section of the MailWall dashboard.

* Filter Strength
Determines how strict the filter will be. The bar can be slid from 0 - 100 with 100 being maximum strength.

By default the filter strength is set to 50.

Increasing the strength of the filter may result in misclassification of good emails as Spam.

* How to deal with Spam?
Determines what MailWall does once an email is suspected of being Spam.

The settings are:

Mark as Spam (change subject line)
The subject line is modified to include “Possible Spam” and the email is delivered.

Move to Spam quarantine
The email is moved to MailWall Spam quarantine, Spam Quarantine settings are determined in the section “Reporting/ Spam Reporting”.

Do not scan for Spam
MailWall does not scan for Spam and all email is delivered (Note. all email is still scanned and processed at a pre-acceptance level for Spam and to prevent DDoS attacks).

After selecting the required setting then click “Save Spam Settings” to make your changes permanent.

[[Category:MailWall]]