Virus Notification Options
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What can I do if I receive a virus notification?
- If you receive a virus notification, this means that an email sent to you has been quarantined.
- You can attempt to release this email from the quarantine through your control panel (see the top right of this page- My MailWall).
- Simply copy the Message ID and Message Reference number sent to you in your virus notification message into the "virus quarantine management" option under (Archive -> Policy Quarantine) of the "MailWall" section of your control panel.
- The email will be released to you if it has been quarantined because it looks suspicious, yet doesn't contain an actual virus.