Difference between revisions of "Virus Notification Options"
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= What can I do if I receive a virus notification? = | = What can I do if I receive a virus notification? = | ||
| − | *If you receive a virus notification, this means that an email sent to you has been quarantined. | + | *If you receive a '''virus notification''', this means that an email sent to you has been quarantined. |
*You can attempt to release this email from the quarantine through your control panel (see the top right of this page- '''My MailWall'''). | *You can attempt to release this email from the quarantine through your control panel (see the top right of this page- '''My MailWall'''). | ||
Revision as of 11:40, 3 May 2012
What can I do if I receive a virus notification?
- If you receive a virus notification, this means that an email sent to you has been quarantined.
- You can attempt to release this email from the quarantine through your control panel (see the top right of this page- My MailWall).
- Simply copy the Message ID and Message Reference number sent to you in your virus notification message into the "virus quarantine management" option under (Archive -> Policy Quarantine) of the "MailWall" section of your control panel. The email will be released to you if it has been quarantined because it looks suspicious, yet doesn't contain an actual virus.